IT Infrastructure Engineer

Job Description

FreeDOM is looking for an IT Infrastructure Engineer to efficiently and effectively maintain, develop, troubleshoot and provision enterprise-level IT systems and be able to perform all the responsibilities.

Responsibilities

• Monitor, diagnose and resolve problems with key IT systems to ensure systems work efficiently.
• Manage crisis situations and work under pressure to resolve problems.
• Plan and undertake projects to improve and upgrade key IT systems.
• Produce relevant documentation and project plans.
• Manage, configure and develop internal IT infrastructure․
• Maintain a professional demeanor with clients and colleagues.
• Provide training and support.
• Ensure operating environments stay safe and secure.
• Update any software and hardware where necessary.
• Leads enterprise base work initiatives and projects.
• Develops enhanced production monitoring and additional capability.
• Defines improvements in increased system reliability and performance.
• Assist with choosing the right hardware for IT infrastructure
• Assist the purchasing department with the right decision to find the best providers for IT infrastructure

Skills and Qualifications

• Fluent English speaking and writing.
• Professional, precise communication skills
• A ProActive approach to work.
• Being highly motivated and continuously strive for personal and professional improvement.
• Advanced level of English proficiency 
• Precise attention to detail
• Excellent customer relations skills
• Strong business sense and industry expertise
• Strong interpersonal, relationship building, and communication skills
• Initiative to undertake or continue a task or activity without another’s prodding or supervision
• Proficiency with network hardware and technologies
• Proficiency with shared storage technologies
• Proficiency with Backup systems and solutions 
• Proficiency with Cloud-based systems
• Extensive knowledge of data privacy laws
• Extensive knowledge of all common used hardware solutions
• Experience with video collaboration tools and conference room technology support
• Experience using Mobile Device Manager solutions for tablets, iOS and Android device management
• Extensive knowledge and experience with Linux, Windows, Mac OSX, iOS administration, and troubleshooting